You may return new and unused items within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If the return is under the basis of a change of mind, the customer is responsible for the return shipping fees.
This policy applies to all orders made through our website. Any used products are not covered under this policy.
Returns Procedure
If you would like to return your parcel, follow the steps below
- Email orders@resinatecreations.com.au explaining what you would like to return and why
- We will either send you a prepaid return label (if the return is a fault of our own) or provide you with our shipping address so you can send back your order
- Be sure to leave a note in the parcel explaining your reason for return
- Once we have received the order back at the warehouse, we will process a refund for you. This may take between 5-10 business days for the funds to appear in your bank account